Customer Guarantees

1.1. Authenticity Guarantee

Each artwork sold on Artmaster.fr is accompanied by:

• a certificate of authenticity issued and signed by the artist;
• a guarantee that the artwork corresponds to the description, photographs, and characteristics published on Artmaster.fr.

Only original works of art may be offered for sale on Artmaster.fr. Industrial reproductions, undeclared copies, or counterfeit artworks are strictly prohibited.

The artist bears sole responsibility for the authenticity of the artwork offered for sale.

1.2. "Satisfaction or Money Back" Guarantee – 14 Days

In accordance with the applicable legislation, the customer has the right to withdraw from the purchase within fourteen (14) days from the date of receipt of the artwork, without having to provide any reason.

The artwork must be returned:

• in its original condition;
• in its original packaging or packaging providing equivalent protection;
• together with all items supplied with the sale, including the certificate of authenticity.

The artwork must be returned directly to the artist or seller in accordance with the return instructions provided to the customer.

The refund is issued by the seller after receipt of the returned artwork and verification of its condition in accordance with the applicable return conditions.

SAS 9 Vies may facilitate communication between the parties during the return process.

1.3. Guarantee in the Event of Damage During Transport

If the artwork is delivered in a damaged condition, the customer must:

• notify the seller within forty-eight (48) hours following delivery;
• where appropriate, notify SAS 9 Vies using the contact methods available on the platform;
• provide photographs of both the packaging and the damaged artwork;
• retain the packaging until the claim has been fully processed.

SAS 9 Vies may facilitate communication between the customer and the artist in order to assist in resolving the issue, without replacing the seller.

As the shipper, the artist is responsible for taking any necessary steps with the carrier where required.

Depending on the circumstances, the customer may be entitled to:

• a full refund;
• replacement of the artwork, where possible;
• or any other solution agreed upon by the parties, in accordance with these General Terms and Conditions of Sale and the cooperation agreement.