Is exhibiting on the platform really free?
Yes. Listing artworks on artmaster.fr is completely free of charge.What is Artmaster.fr’s business model?
Artmaster operates on a commission-based model, earning fees for the services provided and for facilitating transactions.Who sets the prices?
Artists set their own prices independently.How are shipments handled?
Artworks are shipped directly by the artists or art professionals.Each seller is responsible for:
– professionally packaging the artwork,
– selecting the carrier,
– shipping and providing tracking,
– arranging transport insurance.Once the order is confirmed, the artwork is generally shipped within 2 to 5 business days.
A tracking number is provided to the buyer upon shipment.The artmaster.fr platform acts solely as an intermediary and is not involved in the logistics of shipping.
What happens if the artwork arrives damaged?
If damage is noted upon delivery, the buyer must:
– make precise reservations with the carrier at the time of receipt,
– take photos of both the packaging and the artwork,
– contact the seller as soon as possible via the messaging tools provided on the artmaster.fr platform.The seller is solely responsible for shipping and transport and undertakes to propose an appropriate solution, which may include:
– a refund,
– a replacement (where possible),
– or any other solution agreed upon with the buyer.The artmaster.fr platform may be informed of the dispute and may, at its sole discretion, act as a mediator to help facilitate its resolution, without any obligation to achieve a result.